Support

Yinglsih (herein after referred to as we, us, our website as well) is committed to high quality customer service. We have invested a great deal of effort and time to make your experience exceptional. Our customer services agents are well trained to ensure quick and efficient resolution of your concerns. We strive to address all your concerns within 48 hours. However, depending on the circumstances of the issue it may take us more time to address it. Be sure our customer service agents will contact you by email to let you know how long the resolution might take.

BILLING ISSUE

It is IMPORTANT that you directly contact us when you have billing related concerns, including overpayment, refund, declined payment, etc. We’ll be happy to assist you to your satisfaction. We ENCOURAGE you to contact us first, so that we can handle your matter in timely and satisfactorily manner. Once the charge has been submitted to your bank or financial institution, we’ll have to follow the procedures set out by your bank. This may cause certain delays in resolving the issue and especially issuing a refund.

PRIVACY AND COPYRIGHT ISSUES

We take privacy and copyright matters very seriously. Our website and the companies we have partnered with have data protection measures in place that meet data protection international standards. Our website, as well as the content available on our website is copyright protected. In case you believe your copyrights have been violated by our website, please contact us immediately at [email protected] or by Contact Us page.

TECHNICAL ISSUES

We strive to make our website as convenient and easy to use as possible. Our content is being regularly curated, we are adding new courses and content to our website to make sure you can continue benefiting from our education material. 

In case you are having technical problems with our website, please consider the following before contacting us:

• Login problem: please use Forgot Password button to reset your password. Once Forgot Password button has been selected, check your email for the reset link and follow the instructions.
• Video stopped playing: check your internet connection, make sure your WIFI is on, or your device is connected to internet cable. After checking the aforementioned, logout the website and login again.
• Your device is not responding: Try turning off and on your device.

If you have attempted the aforementioned and you are still having technical problems, please feel free to contact us at [email protected] or by Contact Us page.